Excellent Customer Service

Aim: The delegate will learn about the essentials of providing outstanding customer service.

By the end of this module the delegate can:

  • State what ‘Excellent Customer Service’ means and how to promote positive behaviours
  • Recognise the need to treat all customers as individuals
  • Describe how to build effective customer relationships that contribute to a ‘Great Customer Experience’
  • Handle customers with confidence
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Chapters

  • Excellent Customer Service - Introduction
  • Excellent Customer Service - Section 1
  • Excellent Customer Service - Section 2
  • Excellent Customer Service - Section 3
  • Excellent Customer Service - Section 4
  • Excellent Customer Service - Summary