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Energy Efficiency in Injection Moulding
Energy Efficient Services in Plastics Processing
Consultative Selling
Excellent Customer Service
Gaining Agreement & Commitment
Handling Difficult People/Situations
Managing Customer Relationships
Maximising Incoming Business
Overcoming Objections
Questioning & Listening Skills
Selling Features & Benefits
Selling to Different Personality Types
Understanding Your Market & Clients
Using NLP in Sales
Winning New Business
Negotiation Skills for Buyers
Negotiation Strategies
Preparation & Structure of Negotiation
The Psychology of Negotiation
Essential Marketing
Implementing Marketing Strategy
Online Marketing ~ The Basics
Accurate Forecasting
Preparing to Write your Budget
Understanding Profit, Cash Flow and the Balance Sheet
Understanding the Nature and Behaviour of Costs
Effective Time Management
Project Management Essentials
Time, Task & Planning Skills
An Examination of Different Leadership Models
An Introduction to Resilience
Developing Your Own Leadership Style
Performance Management in Action
The 'Art' of Delegation & Empowerment
Theories of Motivation
Accurate Forecasting
Preparing to Write your Budget
Understanding Profit, Cash Flow and the Balance Sheet
Understanding the Nature and Behaviour of Costs
Effective Time Management
Project Management Essentials
Time, Task & Planning Skills
An Examination of Different Leadership Models
An Introduction to Resilience
Developing Your Own Leadership Style
Performance Management in Action
The 'Art' of Delegation & Empowerment
Theories of Motivation
An Introduction to Resilience
Can do attitude - Championing Business Change
Creating a Positive Climate
Driving the Change Process ~ Navigating Change
Giving Constructive Feedback
Handling Difficult People/Situations
Interviewing Skills
KPIs and Individual & Team Performance Assessment
Making Meetings Work
Managing Conflict
Managing Good/Poor Performance
Moving from Colleague to Manager
Performance Management in Action
Setting Objectives
Strategic Analysis using SWOT and PESTLE
The 'Art' of Delegation & Empowerment
The Role and Responsibility of the Manager
Theories of Motivation
An Examination of Team Roles & Behaviour
How Teams are Formed
KPIs and Individual & Team Performance Assessment
Moving from Colleague to Manager
The 'Art' of Delegation & Empowerment
The Role and Responsibility of the Supervisor/Team Leader
Why Teams Succeed or Fail
Creative Problem Solving
Decision Making Strategies
Problem Solving Models
Building Rapport Quickly
Non-Verbal Communication
The Power of Persuasion ~ Making Your Case?
Using Different Communication Styles
Using NLP in Communication
Coaching using the GROW model
How to Mentor Effectively
Identifying Areas to Coach
Identifying Learning Styles
Identifying Training & Development for your Team
An Introduction to Resilience
Assertive Vs Aggressive Behaviour
Building Rapport Quickly
Influencing Strategies
The Power of Persuasion ~ Making Your Case?
Understanding Different Personality Types
Unlocking Your Potential
Discipline & Grievance
Equality & Diversity Awareness
The Recruitment Process
Environmental Awareness
Health & Safety - the Basics
Health & Safety for Home Workers
Health & Safety for Lone Workers
Introduction to COSHH
Introduction to Fire Safety
Introduction to Manual Handling (Objects)
Introduction to Risk Assessments
Slips, Trips and Falls